Billing Policy

By subscribing, you authorize us to charge your payment method automatically on a recurring basis (monthly or annually, depending on your plan) until you cancel. Your subscription will renew at the then-current rate unless you cancel before the renewal date.

Billing Date: You will be charged on the same calendar day each billing cycle as your original subscription date. If that date doesn't exist in a given month (e.g., the 31st), you'll be charged on the last day of that month.

Payment Method: We will charge the payment method you provided at signup. If your payment fails, we may retry the charge and/or suspend your access until payment is successful.

Price Changes: We may change subscription prices. You will be notified at least 30 days before any price increase takes effect. Continuing to use the service after a price change constitutes your acceptance of the new price.

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will retain full access to all paid features until that date.

No Future Charges: Once canceled, your subscription will not renew and you will not be charged again unless you choose to resubscribe.

How to Cancel:

• Go to Settings → Billing in the app
• Click "Manage Subscription" to access the billing portal
• Select "Cancel Subscription"

You may also cancel by emailing support@zuniva.org with your account email address.

After Cancellation: Your account will revert to the Free plan at the end of your billing period. Your data and history will be preserved.

Subscriptions are generally non-refundable. Once a billing period has begun, we do not provide refunds or credits for that period, including for partial months of service, unused features, or account downgrades.

No Prorated Refunds: If you cancel your subscription mid-cycle, you will continue to have access until the end of the billing period, but you will not receive a prorated refund for the remaining time.

Exceptions: We may, at our sole discretion, consider refund requests in the following limited circumstances:

• Duplicate or erroneous charges
• Significant, documented service outages or technical issues that prevented use
• Request made within 7 days of an accidental renewal

To Request a Refund: Email support@zuniva.org with your account email, the date and amount of the charge, and a brief explanation. We will respond within 3 business days.